Vice President, 
Technology Platforms & Architecture

Lauren and her Team are responsible for delivering stable technology platforms and driving transformation efforts across Technology. Technology Platforms focuses on building out new modern foundational platforms used and leveraged by development teams to increase efficiency and speed to market. This includes Cloud and DevOps development platforms as well as all Enterprise Data platforms comprised of Analytics, Optimization, Integration, Data Lake, and Data Warehouse. In addition to driving the adoption of technical tools, Technology Platforms oversees Southwest’s evolution to a Lean Agile IT operating model in alignment with our multi-year plan.

Since joining Southwest in 2010, Lauren has served in progressive Leadership capacities across different Teams within Southwest’s Technology Department. In 2010, she served as the Delivery Manager for the Cars and Hotels products of Southwest.com, leading her Team through a rewrite of the website. She was later promoted to Senior Manager and created the Amadeus Integration Services Team, which laid the foundation for Southwest’s services to the new reservation system. In 2015, Lauren was promoted to Director of Business Transformation Solutions for Customers where she was the technology interface for internal Customers of Marketing, Customer Service & Support, Customer Relations, and Ground Ops. During that time, Lauren partnered with Southwest’s Marketing Department to develop and deliver the Company’s new mobile applications. Additionally, her Teams deployed the self-tagging kiosk solution across Southwest’s key airports nationwide. In 2016, Lauren was promoted to Senior Director, where she led the delivery Teams for Customer Solutions & Loyalty in support of: Southwest.com, the mobile applications for Southwest.com, kiosk application and the Rapid Rewards loyalty system.

Before her promotion to Managing Director in February 2019, Lauren served as Senior Director of Aircraft Operations–Titan within Southwest’s Technology Department. In this role, Lauren served as the key program and delivery lead for the Company’s Aircraft Operations applications. In partnership with the Network Operation Center (NOC), Lauren led the Titan program Team through the replacement of SWIFT, our core required-to-fly application, in addition to revitalizing and improving the scalability of the NOC’s suite of applications.

Prior to joining Southwest Airlines, Lauren worked at Diamond Management and Technology Consultants for eight years, where she led management consulting projects for clients such as Coca-Cola, Goldman Sachs, and Morgan Stanley.

BS, Business Management & Marketing from Cornell University

Joined Southwest in March 2010

Husband, Dave (college sweetheart), and her boys Lucas and Chris.

Hostess at a restaurant called Pecan Grill

The birth of her two boys

Every choice has a consequence, good and bad.

If you do what you love for a living, you’ll never have to work a day in your life.