Senior Vice President Operations & Hospitality 

Oversees the strategic planning and operational execution of Southwest’s Ground Operations & Provisioning, Cargo & Charters, and Customer Support & Services Departments, as well as champions hospitality efforts for all Southwest Employees. 

Steve has more than 25 years in the airline industry and joined Southwest in 1996. He served as Senior Director Ground Operations Employee Resources and Senior Director Station Operations after holding Station Leadership roles at BDL, BWI, FLL, and LAS. In 2014, Steve was appointed Vice President of Ground Operations and led the Team that supports more than 20,000 Ground Operations Employees. In 2017, Steve assumed the responsibility of Senior Vice President Ground Operations & Provisioning, and then in 2018 became Senior Vice President of Operations & Hospitality.

BA in English – University of South Carolina

Started in 1996.

Wife, Gaby, and four wonderful children: Raymond, Jake, Luke, and Sam. 

Mowing yards and pumping gas.

Each time I became a father.

Don't ever sell yourself short and always give 110 percent in whatever you do. 

Don't forget to listen.