Our upcoming Lunch & Learn will feature Executives from Zappos, Wegmans, Drury Hotels, and Southwest discussing the evolving nature of hospitality and how organizations are thinking about balancing digital, self-service hospitality with warm, personalized in-person touchpoints.

Over the past few years, the Hospitality Operations Support Team (HOST) at Southwest Airlines has participated in an external consortium called the Hospitality Think Tank, a small group of companies considered best in their respective industries in service and hospitality. These companies include Chick-fil-A, Drury Hotels, Zappos, Wegmans, Trilith Studios, and the Atlanta Braves. In 2022, the Hospitality Think Tank began to share our learnings and best practices through Hospitality Lunch & Learns, a series of seminars throughout the year featuring presentations from each company.

What’s the cost?

Free! The only commitment is your time and engagement.

Who can attend?

Any and all are welcome! If you’re interested in hospitality, customer service, or learning more about the company, we’d love for your to join.

I have more questions. Who can I reach out to?

Please email the Hospitality Operations Support Team at Southwest Airlines at HOST@wnco.com with any questions.