2022 Operations Assembly: All Together Unstoppable

Join our Operational Leaders for Ops Assembly to hear from Senior Leaders and keynote speaker, Damon West. Attendees can look forward to capturing important updates about the state of our business, learning more about our strategic priorities, and getting inspired about what’s next at Southwest Airlines! 

Virtual Learning

Tuning in online? Follow along and takes notes on the Operations Assembly Virtual Learner Guide!
Feel free to either print ahead of time or pull it up during the meeting.

Assembly Schedule

Wednesday, October 19

Time

Topic

Speakers

1:00 p.m.

Welcome and Kickoff

Elle Clark & Kristi Owens

1:05 p.m.

All Together Unstoppable

Mike Van de Ven

1:30 p.m.

Coffee Talk with Andrew

Steve Goldberg & Andrew Watterson

1:55 p.m.

A Company People Love to Work For

  • Southwest's commitment to understanding the Employee Journey and improving the moments that matter along the way

  • Tips and tricks for engaging your Employees

  • The power of recognition and appreciating your Employees

Helen Jury, Tiasha Owens Mays, & Stephanie Rodrigue

2:25 p.m.

Transition

Steve Goldberg & Alan Kasher

2:30 p.m.

An Airline our Customers Love to Fly

  • What Customers have to say about us

  • Delivering a total package to the communities we serve

  • SWA Hospitality

Danielle Reidder & Tony Roach

3:00 p.m.

Break

  

3:15 p.m.

Transition

Justin Jones & Landon Nitschke

3:20 p.m.

A Company our Competition Can't Beat

  • Network:  How choices, opportunities, and balance make for a strong competitive advantage

  • Ops Modernization:  Investing in critical areas of the operation to deliver better for our People and our Customers.

Adam Decaire & Angela Marano

3:55 p.m.

Becoming the Leader You Want to Be

Damon West

4:55 p.m.

Closing Remarks

Mike Van de Ven

5:00 p.m.

Ops Assembly ends

  
     

Keynote Speakers

To learn more about the speakers that you'll hear from, click on their picture below.

Mike Van de Ven

Southwest Airlines

President

Damon West

Damon West, LLC

Bestselling Author, Keynote Speaker, & College Professor

Andrew Watterson

Southwest Airlines

Chief Operating Officer

Featured Speakers

Helen Jury

Southwest Airlines

Senior Manager
Employee Experience

Tiasha Owens Mays

Southwest Airlines

Senior Manager
Awards & Recognition

Stephanie Rodrigue

Southwest Airlines

Senior Manager
Employee Insights

Danielle Reidder

Southwest Airlines

Director Customer Support & Services Operations

Tony Roach

Southwest Airlines

Vice President Customer Experience & Customer Relations

Adam Decaire

Southwest Airlines

Vice President
Network Planning

Angela Marano

Southwest Airlines

Vice President
Business Transformation

Hosts & Presenters

Elle Clark

Southwest Airlines

Senior Manager
Talent & Leadership Development

Kristi Owens

Southwest Airlines

Vice President
Talent & Leadership Development

Steve Goldberg

Southwest Airlines

Senior Vice President
Operations & Hospitality

Alan Kasher

Southwest Airlines

Senior Vice President
Air Operations

Justin Jones

Southwest Airlines

Senior Vice President
Operational Strategy & Design

Landon Nitschke

Southwest Airlines

Senior Vice President
Technical Operations

Have a question for our speakers? Submit it here!