Leadership Conference is an annual, two-day hybrid event for all Southwest Leaders, featuring Leadership Summit and Operations (Ops) Assembly. Additionally, Leaders in a Director-level role or above attend SMC & Leadership Development.

We invite all Southwest Leaders to tune in virtually for Leadership Summit and Ops Assembly.

In addition to that:

• SMC & Director Development: Director-level and above attend in person at the TOPS Building.
• Leadership Summit: Director-level and above attend in person at the Wings Building.
• Ops Assembly: Ops Sr. Manager-level and above attend in person at the Wings Building.

Corporate Campus-based Leaders can register to attend an on-campus watch party at TOPS or HDK for Leadership Summit and/or Operations Assembly (space is limited). 

To learn more about what to expect at Leadership Conference, click on the session names below. You can also watch recordings from previous Leader events on SWALife.

• Leadership Summit
• Ops Assembly

Whether you're attending in person or virtually, you must register with your WNCO email address. If you have technical difficulties, email learningevents@wnco.com.

If you plan on tuning in virtually as a group (in a break room, conference room, etc.) we ask that you register individually so we know you're joining us.

First, verify you're using your Company email address and that it matches the one in Outlook. If it still isn't working, email LearningEvents@wnco.com and include any pertinent information and/or a screenshot of the issue so that we may help.

Please have each person attending register themselves at https://southwest.swoogo.com/leadershipconference2023.

Email LearningEvents@wnco.com and include your job title and department name for us to verify your applicable sessions.

You’ll have the best experience participating live; however, we understand work schedules don’t always allow for that. We’ll share Leadership Summit and Ops Assembly recordings post-event for those unable to tune in live. 
 
If you’re registered to attend a portion of the event in person or at an official on-campus watch party and can no longer attend, please update your selection from in person to virtual so we can plan accordingly and keep costs low.

To change your selection, go to Register >Modify My Registration. Once you're signed in, select the "Actions" button next to your name. Select "Events," deselect your current selection, and reselect which event(s) you plan to attend or tune in for. 

Leadership Summit and Ops Assembly are streamed live on the Virtual Hub of this event site. We'll also email registrants the morning of each session with a direct link. All participants must register with their Company email to log in and view the event, whether live or recorded.

We’re excited to welcome two dedicated hosts for our virtual audience! Tune in 15 minutes before the program starts for exclusive content streamed live from our on-campus studio. Stay tuned for Virtual Facilitators to interact with Slido and the Swoogo chat feature, conduct debrief discussions, and interview various Southwest Leaders.

No. The event is a one-way feed with no video or microphone access from your device.

Yes! In order to tune in, someone in the group must sign in on the Virtual Hub with their Swoogo login credentials. For other viewers to count as attendees they need to:

• Register for the event at https://southwest.swoogo.com/leadershipconference2023.
• Check themselves in manually by clicking a link provided the day of the event, which they'll receive via email. 

Yes. To enable closed captioning on a video, hover your mouse over the video window and click the "cc" icon. 

For instructions on live captioning in Chrome, review this article in their Help Center. Instructions for changing caption settings in Edge are available on their support page. 

• If you encounter technical issues during the live event, please refresh your browser. Streaming performance can vary based on browsers. In the past, attendees shared a smooth experience using the Edge or Chrome browsers.  

• To preserve our network bandwidth and avoid operational impact on the business, please tune in with personal WiFi or mobile devices using cellular data.

• If working remotely, please disconnect from the Southwest VPN before viewing the event.

The attire is business casual, but bonus points if it's Southwest branded!

We’ll offer limited supplies, but we encourage that attendees bring a notebook or tablet to jot down their learnings.

Yes. We’ll provide hotel accommodations for those living outside the Dallas metroplex and invited to attend in person. All hotel requests were due by Friday, September 29, during registration.

Yes. A Southwest Employee shuttle runs continuously between DAL and the LEAD Center of our Campus. Additionally, Lyft codes are provided to our in-person attendees and can be found in the Know Before You Go email sent prior to the event.

​​Yes. There's a luggage storage room in the front lobby of each building on our Corporate Campus.

No. Leaders invited to attend in person aren’t permitted to send alternates in their place. We appreciate your understanding.

Yes! A recording of both events is available now on the Virtual Event Hub. You're still eligible to receive LMS credit if you tune into the recording post-event through the end of 2023. After that, we'll move the recordings to the Leadership Summit page on SWALife for reference in 2024. If you have not already registered to attend virtually, you will need to register or modify your current registration so that we can track your attendance.

Leaders who attend in person at Wings or an official watch party at HDK or TOPS will be eligible to receive CPE credit for CPA. If you attend virtually, you will not qualify.

If you'd like to request an accommodation based on a documented medical condition, contact the Southwest Airlines Accommodations Team as soon as possible. You can email Accommodations.Team@wnco.com or call them at (214) 792-4792.
 
They'll ask you to provide medical documentation to support your request, which can occasionally take time as you work with your medical provider.

Note: Contact the Accommodations Team each time you plan on attending an event if you have an accommodation request due to a medical condition. After reviewing the information from you and your medical provider, the Accommodations Team will advise you and the event organizers accordingly.